Maintain an organization’s local area network (LAN), wide area network (WAN), data communications network, operating systems, and physical and virtual servers. Perform system monitoring and verify the integrity and availability of hardware, network, and server resources and systems. Review system and application logs and verify completion of scheduled jobs, including system backups. Analyze network and server resource consumption and control user access. Install and upgrade software and maintain software licenses. May assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software.
Detailed Work Activities
- Maintain computer networks to enhance performance and user access.
- Implement security measures for computer or information systems.
- Create electronic data backup to prevent loss of information.
- Resolve computer network problems.
- Resolve computer software problems.
- Troubleshoot issues with computer applications or systems.
- Monitor the performance of computer networks.
- Develop computer or information security policies or procedures.
- Analyze data to identify or resolve operational problems.
- Provide technical support for computer network issues.
- Analyze project data to determine specifications or requirements.
- Identify information technology project resource requirements.
- Recommend changes to improve computer or information systems.
- Collaborate with others to resolve information technology issues.
- Design integrated computer systems.
- Test computer hardware performance.
- Test software performance.
- Document operational activities.
- Install computer hardware.
- Train others in computer interface or software use.
- Document network-related activities or tasks.
- Collect data about customer needs.
- Coordinate resource procurement activities.
- Conduct research to gain information about products or processes.
- Maintain the inventory of equipment
- Update knowledge about emerging industry or technology trends.
- Monitor/Maintain/Control Building access, alarms and access safety
- Knowledge with IT technologies such as VPN, Cloud Computing Services, Windows Server and Desktop OS, MS Office 365, Exchange, Active Directory, VMWare, Veeam, Azure, ERP, etc
EDUCATION and/or EXPERIENCE
Bachelor’s degree (B. A.) from four-year college or university; or five or more years related experience and/or training; or equivalent combination of education and experience.